Kitbag.org is looking for an Assistant Contact Centre Manager with experience in a contact centre environment and your chance to join a Manchester-based leading E commerce business that works with the best names in World sport from Manchester United, Manchester City, Everton and Chelsea to Real Madrid, Formula One, McLaren, the NFL & the NBA.
The successful applicant will be dynamic, flexible, determined & love working in challenging environments where no two days are the same. You’ll have a proven track record in managing a team and customer services and love working with all kinds of people / cultures and be accountable for:
To assist with all managerial duties and provide cover for the Contact Centre Manager.
To help develop a strong management team
To assist in implementing a clear and strategic focus on delivering quality within the department
To have a full understanding of all reporting functionality
To schedule and prioritise workloads effectively
To motivate the team ensuring that teams are mentored, monitored via 121’s and team briefings / discussions, Manage departmental KPI’s, Team development
Being part of a team to improve the customer journey
To apply, contact Lisa Tarry (email@example.com) before the end of July